Why Did DoorDash Cancel My Order? (Everything To Know!)

Have you ever used DoorDash to order your go-to meal from a restaurant, only to find that it never arrived?

Here, therefore, are all the solutions you’ll ever need for times like this.

Why Did DoorDash Cancel My Order?

DoorDash has a stringent user safety policy, so it’s unlikely that someone else will cancel your purchase. DoorDash will provide a full credit refund so you may place a fresh purchase if this occurs, despite their increased security procedures. Below are some of the most common reasons why your DoorDash order was cancelled, even if you didn’t cancel it.

If the restaurant you want is closed when you place your order, your order will be cancelled.

When a restaurant does not have an item on your order because it has sold out, your order will be cancelled.

If the restaurant has stopped taking takeaway orders, your order will be cancelled.

You will get a full refund for any unused portion of your credit if your order is cancelled automatically.

For additional information about cancellations and DoorDash, continue reading…

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Can A DoorDash Driver Cancel An Order?

Drivers cannot cancel meal orders independently and must instead get in touch with DoorDash’s driver assistance. When a DoorDash driver arrives to a restaurant to deliver food, but the establishment doesn’t have your order, the driver will cancel the delivery.

Cancelling a trip will cancel the food order automatically, but it will negatively impact the driver’s overall performance and statistics. Drivers were cautioned that once they accept delivery, it cannot be cancelled, thus it is best to do it with care.

If the restaurant cancelled the order without informing you or for some other reason, please get in touch with DoorDash’s driver support team so that they can hear your side of the story.

Even after accepting an order, drivers on DoorDash have the option to UNASSIGN it, making it visible to all other drivers again.

If the DoorDash driver arrives at the designated delivery address and finds no one to accept the delivery, the order will be cancelled automatically. You can cancel the order by showing that you were physically present at the specified place, which can be proven using a GPS marker and a photo.

You May Also Enjoy: Why Is DoorDash Only Accepting Pickup Orders Right Now?

Can You Trust DoorDash After Their Driver Eats Your Order?

Drivers for DoorDash are prohibited by contract from attempting to open or tamper with food containers. As a result, persons who engage in such behaviours face severe consequences. When receiving your package, double check that the seal is still in good condition.

Don’t accept the delivery if the item is damaged; instead, contact DoorDash’s support team to lodge a complaint. After completing their inquiry, the relevant delivery driver’s account will be disabled.

What Happens If DoorDash Takes Too Long?

If your DoorDash order is late by more than half an hour, please contact the company’s support team so that you can earn a delivery credit.

What Happens When The DoorDash Driver Cancels Your order?

A different DoorDash driver will pick up your order from the restaurant and bring it to you whenever it reappears in the list of available orders.

Repeatedly having your order delayed? Leave a generous tip and it will be there before you know it.

What Happens If You Don’t Tip DoorDash?

Although it is not required by DoorDash rules or by the service, a good tip will increase a driver’s earnings.

Drivers can see their entire earnings for each delivery on the DoorDash app, including tips, so they know whether or not it’s worth it to take on a long trip.

Why Do Dashers Cancel Orders?

If no one is available to pick up your DoorDash order, there might be a number of reasons.

You ordered food, but the restaurant is far away, and you forgot to tip the delivery person.

Thus, a driver will not pick up a little order and transport it hundreds of kilometres without compensation.

What If No Dasher Wants To Accept Your Order?

Customers sometimes assume that because DoorDash drivers are employed by the company, they would be penalised if they refuse to deliver your order. However, this is not the case; a dasher is free to reject or UNASSIGN a delivery order at any time, even after accepting it.

Since dashers have the opportunity to deny delivery of an order, DoorDash cannot guarantee that you will get all of your orders placed on the food delivery platform. If you give the driver a big tip, they could choose your food for you to prevent these kinds of hassles.

Can DoorDash Punish You For Declining Orders?

Since you are not really working for DoorDash, they have no right to penalise you for refusing orders. However, if you keep saying no to too many deliveries, you won’t be eligible for the Top Dasher programme, which provides its members with bonuses and other advantages.

In order to qualify for this programme, you must have accepted more than 70% of delivery offers within the specified time frame.

If DoorDash cancelled my order, but I was still charged, what should I do?

In the event that your order is automatically cancelled, you will be notified by email and given a full refund.

Although the credit may not immediately appear in your account after receiving the refund check in the mail, be assured that DoorDash will immediately begin processing the reimbursement.

Interested in finding out more about DoorDash? You may learn about how to use DoorDash for the first time without a red card, when DoorDash pays, and what a red card is by reading the aforementioned articles.


DoorDash may cancel an order in the extremely unlikely event that the restaurant is closed, the item is no longer available, or the establishment no longer accepts takeaway orders.

DoorDash will automatically reimburse your payment if your order is cancelled.


  1. Why would DoorDash cancel my order?
    • There are several reasons why DoorDash may cancel an order, including restaurant closures, unavailable items, driver unavailability, or technical issues.
  2. What should I do if my DoorDash order is canceled?
    • If your DoorDash order is canceled, you will typically receive a notification with details about the cancellation. You can then reach out to DoorDash customer support for assistance or reorder from a different restaurant.
  3. Can I get a refund if DoorDash cancels my order?
    • Yes, if DoorDash cancels your order, you will receive a refund for the amount you paid. The refund process usually occurs automatically, but you can contact DoorDash support if you encounter any issues.
  4. How long does it take to receive a refund for a canceled order on DoorDash?
    • Refunds for canceled orders on DoorDash are typically processed within a few business days, although the exact timeframe may vary depending on your payment method and bank processing times.
  5. Will I be charged if DoorDash cancels my order?
    • No, you will not be charged if DoorDash cancels your order. Any pending charges will be refunded to your original payment method.
  6. What if I still want the items from my canceled DoorDash order?
    • If you still want the items from your canceled DoorDash order, you can place a new order with a different restaurant or reorder the same items if they are still available.
  7. Can I request compensation for inconvenience if DoorDash cancels my order?
    • While DoorDash does not typically offer compensation for canceled orders, you can reach out to customer support to express any concerns or issues you experienced.
  8. How can I prevent my DoorDash order from being canceled in the future?
    • To minimize the chances of your DoorDash order being canceled, choose restaurants with high ratings and availability, double-check your order details before placing it, and ensure your delivery address is accurate.
  9. Does DoorDash notify me if my order is canceled?
    • Yes, DoorDash will notify you via email or the app if your order is canceled. The notification will include the reason for the cancellation and any next steps you may need to take.
  10. Are there any fees associated with a canceled order on DoorDash?
    • No, DoorDash does not charge any fees for canceled orders. You will only be charged if your order is successfully delivered.