Amazon Order Says Delivered But Not Received (What To Do) 2024

Amazon is one of the most successful online stores in the world. Despite its success, the company’s distribution processes have flaws. Amazon, like its rivals, has problems as the others have, such as mistakes in shipments, broken or otherwise flawed goods, and parcels that never show up.

Let’s say you made a purchase on Amazon but never received it. Exactly what should we do now? How do you go about resolving a disagreement? To learn more about this, read on.

Amazon Order Says Delivered But Not Received

Amazon Order Says Delivered But Not Received
Amazon Order Says Delivered But Not Received

If your Amazon item hasn’t arrived after 48 hours, please double-check the delivery address, examine the immediate area, inquire with neighbors, and then call Amazon’s customer service. After 48 hours have passed, contact Amazon’s customer service to report the delivery as lost; the company will then either resend the item or issue a full refund.

If your delivery has been marked as delivered but you still haven’t received it, read on for additional details.

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What Does Amazon Advise Customers To Do If A Package Says Delivered And You Haven’t Received It

As it happens, Amazon has policies in place for just this kind of thing. Some of these may seem apparent, but it’s still important to make sure you cover them all.

If your shipment shows as delivered but you haven’t received it, please follow these steps:

In some situations, Amazon may choose to deliver your package to a neighbor instead of you. Maybe you put this in the delivery instructions section and then forgot about it. If you get along well with your neighbors, you may inquire as to whether or not they got a present for you.

It’s also possible the courier accidentally handed it over to them. They may have been close to the correct site but had the wrong address. Good neighbors will discover the error and return the box to you without delay.

You should look about the area where the delivery was supposed to be delivered, as most carriers would not leave parcels on the porch or front door. This is due to an increase in parcel theft-related crime. Agents cope with this problem by concealing goods in inconspicuous places. While this guarantees the safety of the gift, it makes locating it a cumbersome operation. If you haven’t received your item but have looked everywhere, you could want to check the rear entrance or the area near the garage.

It’s best to double-check with the USPS. Amazon frequently works with the United States Postal Service to transport packages. This happens frequently with vendors operating outside of the main marketplace. The local USPS office may be the place to go if you’re having problems with your order from a third-party merchant. Bring your tracking details with you before you visit them. This way, they can let you know if they got your packages or if there were any problems.

Verify the address you provided during checkout is correct: It appears that you may have entered an incorrect address when setting up the delivery. An additional check may be very useful.

Check the contents of your mailbox: The postal service may be one of several possible delivery methods. Since this is the case, you may want to check your mailbox before calling Amazon.

It is not unusual for items that are still in transit to be reported as delivered.

After 48 hours have passed with no indication of your shipment, you should get in touch with Amazon.

How to Contact Amazon About a Missing Package

If you have a parcel that has gone missing and need assistance, go to the ‘Contact Us’ area of your Amazon account. You can use the phone or a chatbot after you arrive. If you contact Amazon and explain your situation to a person, they will look into it. After verifying the validity of your claim, they will give you your money back. Whenever you need help, Amazon’s customer care is there for you.

What Do You Do With Amazon Packages That Aren’t Yours?

Brushing is a popular scam in which a victim receives a package that they did not request. When con artists use public information like names and addresses, they are engaging in a brushing scam.

Whether you receive a shipment that you didn’t order, it’s best to double-check with loved ones or contact support to find out if it’s a gift.

After reporting the shipment to customer support, they may ask for a photo of the shipping labels. If it turns out to be a case of “brushing,” Amazon will take appropriate measures.

Among these are the withholding of payments and the temporary or permanent withdrawal of sales permissions. You were given the option of keeping the item or sending it back.

How To Prevent Missing Package Situations

If you haven’t received your Amazon shipment after Amazon has confirmed delivery, you may experience irritation and worry. Fortunately, there is action that may be taken to avoid such disasters. Here are a few things to keep in mind:

Make Good Use Of Delivery Instructions

When placing a purchase with Amazon, you’ll see a space to specify any special delivery instructions. It’s often overlooked, but that’s not how it should be. Providing your Amazon driver with more specific directions will speed up the delivery process. In this area, you can demonstrate the whereabouts of any lockboxes and how to access them.

Some customers choose to have their packages placed in a designated area, such as a garage, by providing the delivery person with the access code. Make sure your driver understands how to get to your house at the absolute least. The color of your house and any nearby landmarks might be helpful information to provide them.

List Signature as a Requirement

Having the recipient sign for the shipment is just another precaution we may take to ensure its safe arrival. It’s not always necessary to sign for packages sent via carrier. Amazon is unique in that it does not demand a signature upon delivery.

There are positives and negatives to this decision. What’s the bad news? Lost parcel incidents will increase. To what end? Since you won’t need to be there to receive your package, it will be more convenient.

Requesting a signature from the recipient might save you the hassle of tracking down a lost parcel days later. This will prevent the Amazon delivery person from delivering your package without a signature. This will guarantee that your package is delivered to the intended recipient.

Looking for Amazon-related info? If you have questions about when Amazon delivers, what it means when an item is “sent to a secure area,” or if Honey can be used on Amazon, check out these blogs!


In essence, Amazon is not immune to delivery system failures like missing deliveries any more than any other delivery service is. The good news is that you may take measures to avoid a recurrence of the problem.


  1. My Amazon order says “Delivered,” but I haven’t received it. What should I do?
    • If your order status shows “Delivered” but you haven’t received it, first, check your delivery confirmation email for details. Confirm the delivery address and check with neighbors or family members. Sometimes, the package might be nearby.
  2. Is there a delay in Amazon order deliveries?
    • Occasionally, there may be delays in Amazon deliveries. Wait for a little while, as the package may arrive later than expected. If the delay persists, contact Amazon customer service for assistance.
  3. What should I do if the Amazon order is marked as “Delivered,” but I can’t find it?
    • Start by checking common delivery locations, such as porches, mailrooms, or security offices. Contact the carrier directly, and if you still can’t locate the package, reach out to Amazon customer support for further assistance.
  4. Can I get a refund if my Amazon order is marked as delivered but is missing?
    • Yes, in many cases, Amazon offers a refund or replacement for orders marked as delivered but not received. Contact Amazon customer service, report the issue, and they will guide you through the process.
  5. What information should I provide when reporting a missing Amazon order?
    • When contacting Amazon customer service about a missing order, provide your order number, details about the missing item, and any relevant information about the delivery. This helps expedite the resolution process.